Support

We usually reply within one business day.

Life Index mobile app

I can’t sign in

Make sure you’re using the email address you registered with and that your device has an internet connection. Use “Forgot password” in the sign-in screen to reset your password. If you still can’t get in, email us from the address linked to your account and we’ll help.

My journal entries didn’t sync

Entries sync automatically when the App has an internet connection and you’re signed in. Open the App while online and entries will upload from your device. If anything seems missing, contact us — local drafts are preserved on your device.

Manage or cancel a subscription

Life Index subscriptions are billed by the app store:

• iPhone / iPad: Settings → [your name] → Subscriptions → Life Index.
• Android: Google Play → Profile icon → Payments & subscriptions → Subscriptions → Life Index.

Cancellations take effect at the end of the current billing period. Refunds for in-app purchases are handled by Apple or Google under their standard policies; see our Refund Policy.

Restore a purchase on a new device

Sign in with the same account and the same Apple ID or Google account used for the original purchase, then tap “Restore purchases” in the App’s settings.

Delete your account and data

In the App: Settings → Account → Delete account. You can also email support@life-index.com from your account email and we will permanently delete your data within 30 days.

Export your data

Inside the App: Settings → Data → Export. You’ll receive a ZIP with your journal entries, goals and habits in open formats (JSON and plain text).

Book, journal and orders

Where’s my order?

Shipping confirmations with tracking are sent to the email you used at checkout. If it hasn’t arrived within the expected window, write to support@life-index.com with your order number.

Return or refund

See our full Refund & Returns Policy.

Privacy questions

For access, correction or deletion requests, write to support@life-index.com. See our Privacy Policy for the full list of your rights.

Contact details

LIFE INDEX L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Phone: +971 58 895 8828
Support email: support@life-index.com
General enquiries: info@life-index.com